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Data & Analytics · User Experience

People visit your website. Almost none get in touch. Nobody knows why.

Find out why visitors leave without getting in touch — then fix it.

Your website · through a buyer’s eyes
Where they quitthe exact step that loses the enquiry
Watch real visitors get stuck, then watch them stop getting stuck
In practice

Where attention actually goes on a landing page

Illustrative, not measured from a particular client. The pattern is the point: nearly all the attention sits at the very top, and the form further down gets a small fraction of what people assume it does.

CoolHot
Our approach

Watch the visits that mattered. Ignore the rest.

Click maps show where interest dies, recordings show why, and a simple count shows which page is costing you the most.

  • We watch real visits, sorted so we see the useful ones
  • One question on the page: what stopped you?
  • We name the page costing you the most
  • A short list of fixes, in order of worth
How we deliver · 4 steps

Knowing exactly where you lose them, and what to change.

  1. 01
    Set it up (week 1)

    We put the tracking on your main pages and sort the visits so the useful ones are easy to find.

    You get: Click maps and recordings running on your top pages.
  2. 02
    Watch (weeks 2–3)

    Thirty to fifty real visits watched, plus one question running on the page where most people give up.

    You get: Notes from every visit, and the answers people gave.
  3. 03
    Work out what is wrong (week 4)

    We put the three sources together: what people did, what they said, and which page costs you most.

    You get: A one-page answer, with the top three problems named.
  4. 04
    Say what to change (month 2)

    Five to eight fixes in order of what they are worth. For the biggest two or three, a test plan.

    You get: The ranked list of fixes, and how to test them.
Compare

What the same budget buys — DIY, another agency, or us.

What you pay forDIY in-houseOther agenciesBrandon Digital
Visits actually watched
Five, then you lose interest
Tool installed, nobody watched
Thirty to fifty a month
Linked to money
None, it is all anonymous
Generic tips about your headline
Fixes ranked by what they are worth
What you get at the end
Opinions in a meeting
A 40-slide audit deck
One page, and a ranked list
When a redesign is wrong
You find out after launch
Recommended anyway, it is billable
We say so before you build
FAQ

Questions buyers ask about User Experience.

A one-off diagnosis is RM 12k to RM 18k over four weeks. Ongoing help — watching, designing tests, quarterly reviews — is RM 5k to RM 9k a month. The tools are billed straight to you, so you own the account.